Valley Transit strives to provide excellent customer service. To reach our customer service, please use the numbers below.
Phone: (920) 832-5800
TTY: (800) 947-3529
We would love to hear your feedback about any of the services or programs managed by Valley Transit. Click on a feedback type below and fill out the submission form. We appreciate your detailed responses to help us better serve our customers and the Fox Cities.
*ADA-related complaints concerning Valley Transit can also be submitted in the Complaint Form above.
For Title VI information or feedback, please visit our Policies page.
Other Contact Info
Administrative Office Mailing Address:
801 S. Whitman Avenue
Appleton, WI 54914
Downtown Appleton Transit Center Address:
100 E. Washington St.
Appleton, WI 54911
Fax: (920) 832-1631
Administrative Office hours: Monday-Friday: 7:30 a.m. – 5:00 p.m.
Bus route service hours: Monday-Friday: 6:15 a.m. – 10:30 p.m. and Saturday: 8:15 a.m. – 10:30 p.m.
Please check our Route Maps page for specific bus route service hours.
Lost & Found
If you believe that you have left an item on the bus, please call us at 920-832-5800. We will attempt to locate the item. Lost and found items are to be picked up at the Downtown Appleton Transit Center. Call in advance to collect lost items. Perishable items are disposed of immediately. Wallets and other valuable items will be taken to the Appleton Police Department within 24 hours of being found. Bicycles not picked up on the day lost must be retrieved at Valley Transit’s Administrative Office (801 S. Whitman Ave).
Valley Transit is not responsible for lost items.