Beyond fixed-route bus service, Valley Transit offers and supports several tailored demand response programs in the Fox Cities. These programs are designed to improve mobility by filling gaps not served by the fixed-route bus system. In general, demand response programs use smaller vehicles and dispatch new routes each day based on service requests rather than using a fixed-route. Valley Transit’s demand response programs often require advanced reservation from riders, target specific groups and serve distinct geographic boundaries. These programs may require special certification or eligibility before they can be used. You can view a summary of each program below and click on the provided link to learn more.
Important policies related to paratransit programs can be found on our Policies page.
Valley Transit II is advanced reservation demand-response service for people with disabilities, who are unable to use the fixed route bus system. This service is provided under the requirements of the Americans with Disabilities Act. Service is provided by a contractor. Learn more…
Need a ride to work? VT Connector is a demand-response service designed to provide employment transportation to for qualifying Fox Cities residents that live outside of Valley Transit’s regular bus routes or when the bus service is not operating. Service is provided by a contractor. Learn more…
Senior Transportation Service
The Senior Transportation Service is a demand-response service for seniors who are age 60 or over and who live in the Fox Cities portion of Outagamie or Calumet County. Service is provided by a contractor. Learn more…
Outagamie County Human Services Transportation
Outagamie County residents that are unable to utilize Valley Transit’s bus service or other paratransit programs for trips within Outagamie County may be eligible for rural and specialized transportation programs managed by Outagamie County’s Aging And Long Term Support Division. Specialized and rural service is provided by a contractor. For more information, contact the Outagamie County Aging And Long Term Support Division or visit: https://www.outagamie.org/government/departments-f-m/health-human-services/aging-and-long-term-support/transportation
Outagamie County Employment Transportation Service
This program is an origin to destination shared ride demand-response service in Outagamie County between the passenger’s residence and Valley Packaging Industries, Goodwill workshop sites and Little Chute Respite Care. Each workshop site location has available connections to Valley Transit bus routes. Service is open to the public. Contact Valley Transit for more info. The one way fare is $20.00.
Northern Winnebago Dial-A-Ride
The Cities of Neenah and Menasha and the Village of Fox Crossing provide a demand-response service for seniors who are age 60 and older. The program is called Northern Winnebago Dial-A-Ride. Learn more by clicking on your place of residence below:
Winnebago County residents outside of these municipalities should contact the Winnebago County Aging and Disability Resource Center for other transportation options.
Calumet County Van Service
Calumet County residents with a disability or age 60 and older may be eligible for transportation services. For more information, contact Calumet County’s Aging and Disability Resource Center at (920) 849-1451 or visit: http://www.co.calumet.wi.us/index.aspx?NID=291
Important Note: The services above are not meant for emergency or urgent medical care transportation. Passengers eligible for medical assistance reimbursement must contact the Wisconsin Department of Health Services for transportation assistance. Visit: https://www.dhs.wisconsin.gov/nemt/index.htm