Valley Transit’s rider policies cover many aspects of the service as well as specific topics originating from our federal and state funding partners. If you have a question about a Valley Transit policy listed below, feel free to Contact Us.
Rules of Conduct
Learn the rules of riding Valley Transit’s services. The documents below will describe the best ways to be a safe and courteous rider.
- Exclusion Policy
- Carry-on brochure
- Paratransit Policies and Procedures
- The Connector No-show and Suspension Policy
Title VI Notice
Valley Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Valley Transit.
For more information on Valley Transit’s civil rights program, and the procedures to file a complaint, contact 920-832-5800, TTY Relay 7-1-1, email email@example.com or visit our administrative office at 801 S. Whitman Avenue, Appleton, WI 54914.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, contact 920-832-5800.
Upon request, reasonable modifications may be made to Valley Transit policy or practice to ensure that our transportation services are accessible to people with disabilities. Riders can request reasonable modifications of policy and practice in advance by contacting Valley Transit. Visit the Contact Us page for contact options. Valley Transit will review the request and respond with a written decision in 10 business days. If the decision requires more than 10 business days, the written response will indicate when a written decision can be expected.