Reduced Fare Certification

Valley Transit provides a reduced fare ID card to qualifying seniors and individuals with disabilities. With this ID, riders qualify for discounted fare and pass options. The ID needs to be shown to the bus driver as the rider boards before paying the applicable reduced fare.

Download the Reduced Fare Certification Rack Card here:     English      Spanish

Eligibility

Riders with disabilities can be certified for this program if they have difficulty with one or more of the following:

  • Getting on a standard transit bus
  • Standing in a moving bus
  • Hearing or understanding oral instructions by the driver*
  • Seeing or understanding informational signs (language illiteracy or the inability to speak, read or understand English due to non-English speaking country of origin is not a qualifying disability.)

Identification

When paying the reduced cash fare or using a reduced fare ticket or pass, riders should be ready to present one of the following forms of identification to their bus driver, upon request:

  • Valley Transit Reduced Fare Card
  • Medicare Card
  • ADA Eligibility Card

No other forms of identification are accepted. Riders do not need to show identification to purchase pre-paid tickets or passes.

Certification

The following agencies offer certification for the Valley Transit Reduced Fare ID Card. You should call the agency to set up an appointment.

Goodwill Industries, Inc.
1800 Appleton Road, Menasha
920-968-6825
Mon – Fri Hours: 7:30 am to 4:00 pm

Kaukauna Housing Authority
125 West 10th Street, Kaukauna
920-766-4772
Mon – Fri Hours: 8:00 am to 4:00 pm

Lakeside Packaging Plus, Inc.
1040 Breezewood Lane, Neenah
920-725-8241
Mon – Fri Hours: 7:30 am to 4:00 pm

Outagamie County Human Services
Mental Health Division, 3rd floor
320 S. Walnut St, Appleton
920-832-5270
Monday Hours: 8:00 a.m. to 6:30 pm
Tues – Fri Hours: 8:00 am to 5:00 pm

Thompson Community Center at Lourdes
2331 E. Lourdes Drive, Appleton
920-225-1719
Mon – Fri Hours: 8:30 am to 4:30 pm

Valley Packaging 
110 N. Kensington Drive, Appleton
920-882-2800
Mon – Fri Hours: 7:30 am to 3:30 pm