Reduced Fare Certification

Valley Transit provides a reduced fare ID card to qualifying seniors and individuals with disabilities. With this ID, riders qualify for discounted fare and pass options. The ID needs to be shown to the bus driver as the rider boards before paying the applicable reduced fare.

Download the Reduced Fare Certification Rack Card here:     English      Spanish


Riders with disabilities can be certified for this program if they have difficulty with one or more of the following:

  • Getting on a standard transit bus
  • Standing in a moving bus
  • Hearing or understanding oral instructions by the driver*
  • Seeing or understanding informational signs (language illiteracy or the inability to speak, read or understand English due to non-English speaking country of origin is not a qualifying disability.)


When paying the reduced cash fare or using a reduced fare ticket or pass, riders should be ready to present one of the following forms of identification to their bus driver, upon request:

  • Valley Transit Reduced Fare Card
  • Medicare Card
  • ADA Eligibility Card

No other forms of identification are accepted. Riders do not need to show identification to purchase pre-paid tickets or passes.


The following agencies offer certification for the Valley Transit Reduced Fare ID Card. You should call the agency to set up an appointment.

Goodwill Industries, Inc.
1800 Appleton Road, Menasha
Hrs: 7:30 a.m. to 4:00 p.m. (Mon. – Fri.)

Kaukauna Housing Authority
125 West 10th Street, Kaukauna
Hrs: 8:00 a.m. to 4:00 p.m. (Monday – Friday)

Lakeside Packaging Plus, Inc.
1040 Breezewood Lane, Neenah
Hrs: 7:30 a.m. to 4:00 p.m. (Monday – Friday)

Outagamie County Human Services
401 South Elm Street, Appleton
Hrs: 8:00 a.m. to 8:00 p.m. (Monday and Thursday)
8:00 a.m. to 5:00 p.m. (Tuesday, Wednesday and Friday)
8:00 a.m. to 4:00 p.m. (Friday during summer)

Thompson Community Center at Lourdes
2331 E. Lourdes Drive, Appleton
Hrs: 8:30 a.m. to 4:30 p.m. (Monday – Friday)

Valley Packaging 
110 N. Kensington Drive, Appleton
Hrs: 7:30 a.m. to 3:30 p.m. (Monday – Friday)