BUS RIDER NOTICE: MAKE THE SWITCH TO WISGO TODAY. CLICK HERE FOR MORE INFO. EFFECTIVE JANUARY 1, 2026, A CASH FARE WILL STILL BE ACCEPTED FOR EACH BOARDING. HOWEVER, NO TRANSFERS, DAY PASSES OR CHANGE CARDS WILL BE PROVIDED WITH CASH.

Scheduling Tips

Valley Transit’s demand response programs provide over 100,000 trips each year. To ensure on-time service for all users, the service relies on advanced reservations. Advanced reservations must be made by 5:00 p.m. the day before your trip. Trips can be scheduled up to 14 days in advance. The one exception to the advanced reservations rule is the VT Connector program, which requires a 2-hour notice minimum.

Trip Reservation Phone Number:

920-832-5789        or         1-877-444-6543

Phones are answered 24 hours a day, 7 days a week. If a dispatcher is on another call, leave a message and they will call you back.

Trip Information:

When calling, please be prepared to provide the following information:

  1. The date of your trip.
  2. State and spell your first & last name.
  3. Your program (Valley Transit II, VT Connector, Senior Transportation Service or Outagamie County Rural)
  4. The full address of your pick-up and destination.
  5. The time of your appointment.
  6. Any additional information about your pick-up or drop-off location (door, department, office, doctor’s name, etc.).
  7. The type of trip you are booking (medical, work, shopping, social, etc.).
  8. Let us know if this will be one-way service or if you need to schedule a return trip.

Scheduling Reminders:

  • Make your reservations for both pick-up and return trips at the same time*
  • Cancellations must be made at least one hour before your scheduled pick-up time to avoid a “no-show.” Trips cancelled at the door will receive a “no-show.”
  • If calling the reservation number after-hours, please hold on the line for instructions.
  • Riders must be ready to leave at the beginning of a 30-minute pick-up window, which is 15 minutes before or after your scheduled pick-up time. When the vehicle arrives, the driver can only wait 5 minutes past the scheduled pick-up time. If you are not ready within the 5-minute window, the vehicle will continue to the next rider, your trip will count as a “no-show” and you will need to reschedule your trip.

* Medical return trips can be called in/scheduled at the end of your appointment. This is referred to as a “Will Call” trip. Please note that Will Call trips can result in a wait of up to one hour from time call is received.

Additional Information:

  • Riders must provide their own wheelchairs.
  • Riders can not specify certain vehicles and/or drivers.
  • Valley Transit will accommodate customers with mobility devices as long as the lift can accommodate the size and combined weight of the customer and his/her mobility device. Additionally, the device and customer must fit on the vehicle. Valley Transit will not be able to accommodate customers and their mobility devices if the size and/or weight exceed the capabilities of the equipment. All securement devices on vehicles in Valley Transit II service are installed facing forward.
  • Ramps and sidewalks must be accessible and clear of snow and ice.
  • Medical assistance trips are not covered under Valley Transit demand response programs.

 

To view or download Valley Transit’s Paratransit System Policies & Procedures, click here to visit our Policies page