The Connector

Program Summary

The Connector service provides employment transportation to residents of the Fox Cities. The Connector is designed to supplement Valley Transit’s bus service by providing trips when the rider lives or works outside of Valley Transit’s regular bus route locations or when transportation is needed before or after normal operating hours of the bus.

Service is administered by Valley Transit, with service provided by a contractor using vans.

Click here for printable version of brochure.

Service Area

To help determine if The Connector will work for you, refer to the map below (click on map to zoom) and answer the following questions:

  1. Does your starting point or destination fall within The Connector Zone?
  2. Do you need to travel before or after the regular Valley Transit bus hours?

If you answered “yes” to either of these questions, The Connector may work for you. Keep reading to find out more about how the service works or call Valley Transit at 920-832-5800.

Service Hours

Monday – Friday         4:00 a.m. – 12:00 a.m.

Saturday                     4:00 a.m. – 12:00 a.m.

The Connector does not operate between the overnight hours of midnight and 4 a.m., on Sundays or on holidays.

Service Level

The Connector provides curb-to-curb service. The rider is responsible for travel to the vehicle for pick-up at the origin and away from the vehicle at the destination.

Visit Scheduling Tips for more information on how to schedule a trip.

Important Note: If you need to cancel a ride with The Connector, you need to do so a minimum of one hour prior to your scheduled ride by calling 920-832-5789. Three late cancels or no- shows within a three-month period will result in a one-month suspension of service. See The Connector No-show and Suspension Policy.

Ride Options & Fares

With The Connector, you will use the regular Valley Transit routes as your primary source of transportation where and when available. The Connector will connect you to points outside the normal bus route (The Connector Zone). Your Connector trip can work three different ways:

  1. Traveling INTO The Connector Zone
  • Valley Transit bus service will take you to the bus transfer point closest to your final destination and The Connector will transport you the rest of the way.
  • For each one-way trip, you will pay the applicable bus fare, and $4.00 on The Connector. Exact fare is required. Drivers cannot provide change.
  1. Traveling FROM The Connector Zone
  • Transportation will be provided by The Connector to your nearest Valley Transit bus transfer point. Valley Transit bus service will then take you to your final destination.
  • For each one-way trip, you will pay the applicable bus fare, and $4.00 on The Connector. Exact fare is required. Drivers cannot provide change.
  1. Traveling WITHIN The Connector Zone
  • The Connector will transport you from your specified pick-up point to your final destination. Your trip will not involve use of Valley Transit’s bus service.
  • For each one-way trip, you will pay $6.00 on The Connector, which will take you from origin to destination. Exact fare is required. Drivers cannot provide change.

Other Service Notes

Bus service must be used during Valley Transit’s normal operating hours. The Connector service will be provided from your pick-up location to your final destination for eligible trips during Valley Transit’s non-operating hours.

If bus service is used, the rider pays according to Valley Transit’s normal fare policy. See Bus Fares & Passes for more details.

Please contact Valley Transit for program details and for help determining if The Connector can help you with your commute to work.

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