Program Summary

VT II service is strictly limited to eligible people with disabilities, who are unable to use the fixed route bus system for some or all trips within the service area. This service is provided under the requirements of the Americans with Disabilities Act (ADA).

Service is administered by Valley Transit, with service provided by a contractor using vans.

Click here for a printable brochure. Important policies related to paratransit programs can be found on our Policies page.

Service Area

The Cities of Appleton, Kaukauna, Menasha, and Neenah; the Villages of Combined Locks, Fox Crossing, Kimberly, and Little Chute; and those parts of the Towns of Buchanan, Grand Chute, Harrison, Kaukauna, Neenah, and Vandenbroek that are within 3/4 mile of the fixed route system.

Download ADA Service Area Map here.

Service Hours

Monday – Friday   5:30 a.m. to 10:30 p.m.

Saturday               7:30 a.m. to 10:30 p.m.

Sunday                 7:30 a.m. to 2:00 p.m. Service is not available on major holidays.

Certification Requirements

To qualify for VT II service, individuals must first apply for certification. Here are the steps to apply for certification.

  1. Click here for “Request for Certification of ADA Eligibility” form. Please mail completed forms to Valley Transit at the address below. You can also fax forms to 920-830-7599.
  2. Valley Transit will be responsive to all Requests for ADA Certification. However, the certification process may take up to 21 days after Valley Transit receives all necessary information. A personal visit for assessment may be required by Valley Transit.

Valley Transit
801 S. Whitman Avenue
Appleton, WI 54914

If certified, individuals will be issued an ADA Certification Card from Valley Transit. Service can be used for any trip purpose within the service area and hours.

Service Level

VT II provides origin to destination service. The rider is responsible for travel to the vehicle for pick-up at the origin and away from the vehicle at the destination. Once near the vicinity of the vehicle, the driver will assist with loading, securement, and unloading. Additional origin to destination service is provided to VT II eligible riders when needed due to physical barriers (e.g., sidewalk construction or adverse weather) or the nature of the rider’s disability (e.g., a rider with visual disabilities may require driver assistance to the door).

Origin to destination service does not include: (1) leaving the vehicle unattended or out of sight by the driver for a substantial amount of time; (2) assistance up or down stairs, transfers (e.g., assistance from mobility device to bed) or up floors in a building. If origin to destination service includes assistance through a door, it is limited to a facility’s common area or reception desk. As a general rule, driver assistance will not last longer than five (5) minutes away from the vehicle.

Visit Scheduling Tips for more information on how to schedule a trip.

Fare Information

One-Way Fares:

Monday – Saturday                 $4.00

Sunday Service                      $11.00

Reminder: Exact cash fare or ticket is required for all trips. Driver does not provide change. Checks are accepted. Only cash fares are accepted on Sundays.

Visit Ticket Outlets & Purchasing for information on purchasing pre-paid tickets. A certified rider may be accompanied by one guest or companion who must pay a $4.00 fare.

Sunday Fares: Passengers must use cash only.