Program Summary

VT Connector is a fully accessible shared-ride van service available to everyone and does not require certification. VT Connector is designed to supplement Valley Transit’s bus service. VT Connector is an advanced reservation service provided by a contractor. It is ride share to optimize system capacity. This means the vehicle can pick-up or drop-off other riders during your trip.

Click here for printable version of brochure. Important policies related to paratransit programs can be found on our Policies page.

VT Connector is provided in partnership with the communities that support Valley Transit bus service. These communities include the Cities of Appleton, Kaukauna, Menasha, and Neenah; the Towns of Buchanan and Grand Chute; the Villages of Fox Crossing, Kimberly, and Little Chute.

To view a “How VT Connector Works” document, click on the applicable link below:

How VT Connector Works – English Version

How VT Connector Works – Spanish Version

For trip reservations call: 920-832-5789

Service Modes & Hours

VT Connector provides two modes of service depending on whether or not Valley Transit bus service is operating. See a description and hours of each mode below.

1. Bus Route Feeder Service: During bus hours, VT Connector picks up the rider and provides service to the closest bus system transfer point. See list of transfer points below.* At the transfer point, the rider can utilize bus routes for service to a final destination. On return trips, the bus routes will take the rider to the transfer point closest to his/her final destination and VT Connector will finish the trip.
2. Full Trip Service: When the bus service is not operating (early mornings or later in the evening), VT Connector covers the rider’s entire trip with service from their origin to their destination within the service area.

* Valley Transit’s six bus transfer points are: West Transfer Point (Fox River Mall); Downtown Appleton Transit Center; North Transfer Point (1st Ave & Union St, Appleton); Northeast Transfer Point (Little Chute); South Transfer Point (Neenah Transit Center); and East Transfer Point (Darboy Goodwill).

During bus service operating hours, Valley Transit’s routes must be used to meet travel needs.

Service Area

VT Connector is only available for trips within a service area encompassing the municipal boundaries of:

If a trip begins and/or ends in a municipality outside of this area, it is not eligible for VT Connector service.

Service Level

VT Connector primarily provides curb-to-curb service. The rider is responsible for travel to the vehicle for pick-up at the origin and away from the vehicle at the destination. Exceptions are made for riders whose disability necessitates assistance beyond curb-to-curb service.

Visit Scheduling Tips for more information on how to schedule a trip.

Important Note: If you need to cancel a ride with VT Connector, you need to do so a minimum of one hour prior to your scheduled ride by calling 920-832-5789. Three late cancels or no- shows within a three-month period will result in a one-month suspension of service. See VT Connector No-show and Suspension Policy.

Fares

A one-way ride costs $2.00 for each passenger. Exact cash fare or ticket is required. Drivers cannot provide change.

Tickets: VT Connector $2 tickets can be purchased from Valley Transit at:

Valley Transit’s Main Office
801 S Whitman Ave, Appleton, WI

Downtown Appleton Transit Center
100 E Washington St, Appleton, WI

Tickets can also be purchased using the mail order form found at:
https://myvalleytransit.com/ticket-outlets/

Agency Tickets: Passengers eligible for service under long-term care programs must use an agency ticket to ride. IRIS or managed care organizations need to contact Valley Transit to purchase agency tickets.

Valley Transit’s bus passes and tickets are not accepted on VT Connector.

Trip Scheduling & Policies

For trip reservations call: 920-832-5789

Phones are answered 24 hours a day, 7 days a week. If a dispatcher is on another phone call, leave a message and they will call you back.

• A minimum two-hour notice is required for each ride that you schedule.
• Riders can schedule one ride or multiple rides up to 14 days in advance.
• If a round trip is needed, remember to also make your return trip reservation at the same time.
• The vehicle will arrive within a 30-minute pickup window, which will be provided during your trip reservation call. Riders must be ready to leave at the beginning of this window and during the entire window.
• Cancellations must be made at least one hour before your scheduled pick-up time.

A complete list of rider policies applicable to this service can be found on here or mailed upon request. A few important policies are summarized below:

• When the vehicle arrives, the driver can only wait 5-minutes. If you’re not ready within 5-minutes, the vehicle will continue to the next pick up.
• If a rider does not show for a pick-up, fails to cancel a trip or cancels a trip late, the trip is recorded as a no-show. Three no-shows in a three-month period will result in a one-month suspension of service.
• Carry-ons are limited to four (4) per rider

Please contact Valley Transit for program details and for help determining if VT Connector can help you.