FAQ
FAQ (Frequently Asked Questions)
Valley Transit provides answers to common questions below. If your question is not answered below or if you would like more information about any topic, feel free to Contact Us.
How much does it cost to ride the bus?
See our Fare Information page to view all fare options.
Does Valley Transit provide new rider training or help learning how to ride the bus?
Yes, Valley Transit is happy to help individuals or groups learn how to ride. This can be done according to your needs. It could be a phone call to answer questions and review your trips. We also utilize travel trainers for more in-depth support. Visit the Travel Training page to learn more.
What is the schedule for each route?
You can view each route’s schedule from the Maps & Schedules page.
Who qualifies for the reduced bus fare? If I am eligible, how do I become certified?
To learn more about qualifications and how to certify, visit the Reduced Fare page.
When do buses operate?
Valley Transit operates daytime, evening and Saturday schedules. Go to Maps & Schedules and click on the system-wide maps to review service hours for your routes. Or call Valley Transit with questions about service times.
How do I know if my route is on detour?
In the Individual Route Maps table, routes with a detour will include construction cone icon that links to a map showing the detour. Riders can also follow Valley Transit on social media (X, Facebook and Instagram) or visit ridemyvalleytransit.com to view all current detours from the Announcements tab.
What are the options to pay my fare?
Please visit our Fare Information page for fare payment options.
I’m interested in advertising opportunities on the bus. How do I find out more?
Valley Transit buses contain multiple options for exterior and interior ads. Visit our Business page to learn more.
How much can I carry on a bus? Can I bring my pet? What is the stroller policy?
Valley Transit’s Carry-on Brochure provides policies for carry-on items, animals and strollers. Service animals are allowed on all buses and at the Transit Center. Other animals are not allowed, unless they are in an enclosed container that can be held in your lap. Strollers are allowed, but while onboard children must be removed and stroller needs to be folded and kept out of the aisle.
What programs are available for senior or persons with disabilities who are unable to ride the bus?
Valley Transit offers several demand-response programs for seniors and persons with disabilities. Visit our Demand Response page to learn more about each program. Or contact our Mobility Manager at (920) 832-58800 or traveltraining@appletonwi.gov to help navigate all transportation options.
How do I schedule a demand response program ride? What is the number and how far in advance should I call?
Valley Transit utilizes a contractor to provide all demand response services. The phone number for scheduling trips is (920) 832-5789 or (877) 444-6543. Most programs require riders to call at least the day before by 5:00 p.m. for trips the following day. Check out Scheduling Tips page for more details.
Do you have a map of the service area for Valley Transit II?
Yes. Visit the Valley Transit II program page to view the service area map.
Can I track the location of my bus?
Yes. Visit Valley Transit’s rider webiste (https://ridemyvalleytransit.com/) for live bus tracking and to view announcements. The website is designed for mobile use.
Which students are eligible for free rides supported by the Appleton Area School District during the school year?
Public middle and high school students in the Appleton Area School District (AASD) are eligible for free rides. Rides are paid for by AASD. Contact your school’s main office to find out more.
When no one is at the customer service window at the Downtown Appleton Transit Center, how can I contact Valley Transit?
Valley Transit offers a courtesy phone that is answered by a Valley Transit representative during business hours. The courtesy phone is located next to the ticket vending machine in the west hallway. If you have access to a cell phone, you can also call our main phone number (920.832.5800).