Reduced Fares
Eligibility for Reduced & Youth Fares
Youth Fare is available to riders age 5 – 18. Riders under age 5 ride free.
Reduced Fare is available to riders that qualify under one of the four eligibility categories below.
- Age 65 or over
- Medicare Card
- VT II ADA Certified
- Physical or Mental Impairment (permanent or temporary), which meets the Federal Transit Administration’s definition below (49 CFR 609.3).
“…those individuals who, by reason of illness, injury, age, congenital malfunction, or other permanent or temporary incapacity or disability, including those who are non-ambulatory wheelchair-bound and those with semi-ambulatory capabilities, are unable without special facilities or special planning or design to utilize mass transportation facilities and services as effectively as persons who are not so affected”.
“Disability means, with respect to an individual, a physical or mental impairment that substantially limits one or more of the major life activities of such individual; a record of such an impairment; or being regarded as having such an impairment”. Major life activities include, but are not limited to, caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and work.
All fare prices can be found on our Fare Information page.

How to Apply
To qualify for Reduced or Youth Fare, each eligible rider must complete Valley Transit’s Reduced Fare Application. Click here to download.
After completion, bring the application and applicable ID or proof to Valley Transit’s administrative office at 801 S Whitman Ave, Appleton during office hours (Monday – Friday, 8:00 AM-5:00 PM). Incomplete applications cannot be processed. If you are unable to access our facility, please call (920) 832-5800 to make alternative arrangements.
How it Works
Reduced fare certification offers discounted bus fare when utilizing the WisGo fare collection system. After your application is processed, you will be be able to choose one of the fare options below.
1. Umo Mobility App for a smart phone (email address and app download are required);
or
2. WisGo Card – reloadable “REDUCED FARE” card that displays your name and card expiration date. Your card is meant for long-term use. Do not throw it away, damage or hole-punch your card.
With your new card or app, you will access all the benefits of the WisGo system. The main benefit is Fare Capping.

Scan or Tap every time you board: When you board a Valley Transit bus, the WisGo validator will be to your right near the farebox. Scan your app or tap your card at the validator. Your phone screen needs to face the validator window for a few seconds. You will hear a happy chime and green light if your app is accepted and a buzz and a red light if your app is not accepted.

Good for 90 minutes: After you scan or tap for your first bus, a free 90-minute transfer will begin. When you scan or tap to board your next bus within the 90 minutes, your ride is free. Remember to scan or tap every time you board — the more you scan or tap, the more you’ll save!

Fare Capping: If you tap or scan again after 90 minutes, you’ll be charged for a second fare and you’ll automatically earn a daily fare cap for that day — which means you can ride as much as you want for the rest of the service day. Just scan or tap every time you board and no further charges will be made to your account for the day. In addition to the daily cap, Valley Transit also offers a monthly cap. Once you’ve reached the monthly cap within a calendar month, the remaining days in that month are free.
FAQs
Who is eligible for Reduced Fare?
Reduced Fare is available for individuals in one of the following categories:
- Age 65 or over
- Holders of a Medicare Card
- VT II ADA Certified individuals
- Qualifying disability
Youth Fare is available to riders ages 5 to 18.
To access a reduced or youth fare, riders must complete the Reduced Fare Application and follow application instructions.
Where do I bring my completed Reduced Fare Application
Bring your completed application, ID and applicable proof to Valley Transit’s administrative office at 801 S Whitman Ave, Appleton during office hours (Monday – Friday, 8:00 AM-5:00 PM). If you are unable to access our facility, please call (920) 832-5800 to make alternative arrangements.
What happens if I lose my Reduce Fare WisGo card?
Report your lost card to Valley Transit immediately. Valley Transit will cancel the card. A replacement card can be issued with a fee of $5.
If I use a Reduced Fare card, can I punch a hole in the card?
No. The card contains a chip and wire within the plastic structure. Do not cut, fold, punch a hole or attempt anything that would damage the card. This will make it unusable and require a replacement card and replacement card fee.