WisGo Card
How to Buy and Reload Your WisGo Card
How to Get Your Card
Adult (Full Fare) WisGo Cards are available from Valley Transit.
- Full Fare WisGo cards are available at Valley Transit’s Administrative Office (801 S. Whitman Ave, Appleton) or Downtown Transit Center (100 E. Washington St, Appleton) for free from August 1, 2025 thru September 30, 2025. One per customer.
- Starting October 1, 2025, new Full Fare WisGo Cards cost $2 each. Cards are sold at Valley Transit’s Administrative Office (801 S. Whitman Ave, Appleton) or Downtown Transit Center (100 E. Washington St, Appleton)
- Important Notice: Your WisGo Card is reloadable designed to last for years. Keep your card like an ID or library card. Do not punch holes in or cut your card. If lost, a replacement fee will apply.
How to Load Value on Your Card
To reload your card Online, go to umopass.com to register your card. Once your account is setup, you can add value with a credit card, debit card, Apple Pay or Google Pay.
To reload In-Person, There are several locations to reload your card in-person with cash, credit card, debit card, Apple Pay or Google Pay. Click here for a full list of locations.
How to Use
Board quickly with a WisGo card. No more purchasing daily or monthly passes. With a WisGo account, you’ll be able to load money onto your WisGo card and it will be immediately available for use.
Tap Every Time You Board: When you board a Valley Transit bus, the WisGo validator will be to your right. Hold your card to the validator for a few seconds. You will hear a happy chime and green light if your card is accepted or a buzz and a red light if your card is not accepted.
Good For 90 Minutes: After you tap and pay your first fare, you can board any Valley Transit bus and your next rides will include a free transfer that’s good for 90 minutes. Remember to tap every time you board — the more you tap, the more you’ll save!
Fare Capping: If you tap again after 90 minutes, you’ll be charged for a second fare. You’ll also automatically earn a daily fare cap for that day — which means you can ride as much as you want for the rest of the day.
How to Register Your WisGo Card
Register Your Card
Register your card at UmoPass.com to get all kinds of benefits, including online account management and protection against loss or theft.
If you choose to not register your card, the card cannot be cancelled by Valley Transit and there is no loss protection.
Lost Card Protection
If you lose your registered card, call Valley Transit immediately. We will look up the registered account and cancel the card. This will protect any remaining value on the lost card. For a fee, we will issue you a replacement card and transfer any remaining value from the lost card to the new card. If you do not register your card, Valley Transit cannot transfer any remaining value or cancel the card.
Fare Prices
FAQs
What is the WisGo Card?
The WisGo card is a reloadable fare payment card for Valley Transit riders. This convenient card allows you to board buses quickly and avoid carrying cash or purchasing daily or monthly passes. The card is not disposable and should be kept for continued use, like a library card. The card is designed for years of use.
How does the WisGo Card work?
Once value is loaded on your card, simply tap your card on the WisGo validator every time you board a Valley Transit bus. After your first tap, a fare is deducted from your account and then you a free transfer period valid for 90 minutes. All taps within the 90-minute period are free. WisGo cards also feature fare capping, so once you reach the daily fare limit, you won’t be charged further for additional rides that day.
Where can I get my first WisGo Card?
You can gest a new WisGo card at these locations:
- Valley Transit’s Administrative Office (801 S. Whitman Ave, Appleton)
- Downtown Transit Center (100 E. Washington St, Appleton)
You can get your first full fare WisGo Card for free from August 1, 2025 to September 30, 2025. After 9/1/25, each full fare card will cost $2.
How do I reload my WisGo Card?
- Online: Register your card at UmoPass.com and then add value using a credit card, debit card, Apple Pay or Google Pay.
- In-person: Visit any of our reload locations. Reload location list is provided in the ‘how to reload value’ section of this page.
When do I need to make the switch to WisGo?
The WisGo system goes live on August 1, 2025. Current bus fares (paper 10-ride tickets, day passes and monthly passes) will no longer be accepted after December 31, 2025. Riders should plan to use all old paper tickets and passes first and then shift over to WisGo. There are two choices under WisGo; the Umo App or a WisGo Card.
App Users: The App is a full service fare payment solution for the rider. After the Umo Mobility App is downloaded, simply add value from your credit card, debit card, Apple Pay or Google Pay. Once value is loaded, all you need to do is open the app, tap on “Show Code” and scan the code onboard. Click here for more information on the Umo App.
WisGo Card Users: To help with the switch, Valley Transit is offering free WisGo cards for riders that choose not to use the App during the months of August and September, 2025. On October 1, 2025, new WisGo cards will cost $2 and replacement cards will cost $5.
What happens if I lose my WisGo Card?
If your card is registered at UmoPass.com, it’s protected against loss or theft. Call Valley Transit so we can cancel the lost card. You can request a replacement card for a small fee. If you did not register your card, Valley Transit will be unable to transfer any balance on the card or cancel it.
Can I still pay with cash if I prefer?
Yes. Cash payments will still be accepted on buses. However, WisGo offers a more streamlined and faster payment option for riders who prefer contactless fare payment.
*Effective January 1, 2o26, exact cash fare will be required each time you board a bus. The bus farebox will no longer print change cards, nor will it issue transfers.
How do I get a WisGo card that charges the reduced or youth fare?
To qualify to a reduced or youth fare, you will need to complete Valley Transit’s Reduced Fare Application. More information can be found at: https://myvalleytransit.com/reduced-fare
How do I switch from a WisGo Card to the Umo App?
Download the WisGo app. On the “Welcome! Let’s get going…” screen, there is an option called “Create an account with my card.” Select this option and follow the onscreen directions. This will transfer your current account info and any stored value over to a new App account. After you transition to the App, your card is permanently expired and no longer useful. The sign up process will provide a warning about this.
Can I punch a hole in my card?
No. The card contains a chip and wire within the plastic structure. Do not cut, fold, punch a hole or attempt anything that would damage the card. This will make it unusable and require a replacement card and replacement card fee.