The Umo Mobility App is completely self-serve. You can load value within the app using credit and debit cards, Apple Pay or Google Pay. If the other option for fare payment is the WisGo card. The card allows the rider to load value using the same digital payment after creaing an account at umopass.com. Or riders can load value on their card in-person using cash or other payment methods at area reload locations. Visit the WisGo Card page to learn more.

WisGo uses validators installed on buses to process payments from a WisGo Card or Umo Mobility App. Riders can tap their WisGo card or scan their Umo App when boarding. The system then deducts the fare automatically, so you don’t have to carry cash or exact change.

The WisGo system goes live on August 1, 2025. Current bus fares (paper 10-ride tickets, day passes and monthly passes) will no longer be accepted after December 31, 2025. Riders should plan to use all old paper tickets and passes first and then shift over to WisGo. There are two choices under WisGo: the Umo App or WisGo Card.

Umo Mobility App Users: The App is a full service fare payment solution for the rider. After the App is downloaded, simply add value from your credit card, debit card, Apple Pay or Google Pay. Once value is loaded, all you need to do is open the app, tap on “Show Code” and scan the code onboard. Click here for more information on the Umo App.

WisGo Card Users: The WisGo Card is provided by Valley Transit. It is an alternative to using the App. After you have a card, the next step is to add value to your card’s account and then you can tap the card onboard the bus each time you board. To help with the switch, Valley Transit is offering free WisGo cards during the months of August and September, 2025. After September 30, 2025, new WisGo cards will cost $2. Click here for more information on the WisGo Card.

Riders should only use one of the options above. 

Fare capping is a feature that ensures you’ll never pay more than the daily or monthly cap or max. The more you ride, the more you save. The fare capping system automatically upgrades you to the best value fare once you reach the daily or monthly cap. After you reach the cap, all your rides are free for the rest of the day or calendar month. The monthly cap applies on the first day of the calendar month through the last day of the same month.

• Adult regular fare: $4/day, $60/month
• Reduced fare: $2/day, $40/month* 
• Youth fare: $1.50/day, $22/month* 

*To be eligible, rider must be certified by Valley Transit

No, fare capping is not the same as a 30-Day Pass. With fare capping, your payments are tracked within a calendar month, resetting on the first day of each month. This differs from a 30-Day Pass, which provides unlimited rides for 30 days from the date of first use. Under fare capping, you never pay more than the maximum monthly fare cap, and you only pay for what you use within the calendar month. It’s a more flexible way to save! 

Yes! You still have 90-minute transfers for free between routes when using the WisGo app or card. Tap the card or scan the app each time you board. After your first ride payment, additional rides within the 90-minute transfer period are free. 

Valley Transit will be actively engaging with the community. Our team will be out and about, helping riders learn how the WisGo system works and assisting with setting up WisGo cards or downloading the app. We’re here to make sure everyone is ready to use the system with confidence! Please reach out if you have any questions.

If an agency is currently providing you with a bus pass or ticket, the best first step is to reach out to them directly. Valley Transit is setting up agencies with the tools to provide their customers with fare under the WisGo System. 

For families, the most practical solution is to obtain separate physical WisGo cards for each member. The WisGo system operates on an individual basis, so a single app or card cannot be used to pay for multiple riders during the same trip. 

However, there is the ability to link accounts. Meaning a parent could link their app with their kid’s card or app. This allows parents to add value to each kid’s account.

Users can link an account directly on the Umo App by going to Wallet > Linked Accounts > Link an Account.

Yes. Cash payments will still be accepted on buses. However, WisGo offers a more streamlined and faster payment option for riders who prefer contactless fare payment. Plus, WisGo payments will provide the benefit of fare capping and built in 90-minute free transfer period after a fare is paid.

*Effective January 1, 2o26, exact cash fare will be required each time you board a bus. The bus farebox will no longer print change cards, nor will it issue transfers. 

The WisGo fare payment system is a partnership of participating transit systems. The system is managed by Milwaukee County Transit System (MCTS). Applicable policies set by MCTS can be found at: https://www.ridemcts.com/policies/wisgo-terms-conditions & https://www.ridemcts.com/policies/wisgo-privacy-policy